Overview
We aim to provide a smooth and transparent shopping experience. Refunds are applicable only under specific conditions and are processed in compliance with our quality standards and business guidelines. Refunds are offered only when:
The product is returned and approved by our quality inspection team.
The item received is damaged, defective, or incorrect.
The product is out of stock and no suitable replacement is available.
Eligibility for Refund
A refund may be approved under the following conditions:
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The product must be unused, unworn, and unwashed.
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The original tags and packaging must be intact.
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The refund request must be raised within 7 days of receiving your order.
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You have followed our official Return or Replacement process (see our Return Policy).
Refunds will not be processed for:
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Products purchased during sales, discounts, or promotions.
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Customized, altered, or made-to-measure suits.
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Items showing signs of wear, damage, or improper handling.
Shipping Charges
If you believe you’re eligible for a refund, please follow these steps:
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Contact our Customer Care Team at nazzocreations656@gmail.com or 9878377921 within the eligible time frame.
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Provide your Order ID, reason for refund, and supporting images or videos (if applicable).
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Our team will review your request and confirm whether the product qualifies for a refund.
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Once approved, you will receive an email confirmation, and the refund will be processed as per Section 5 below.
Product Inspection and Approval
Refund Timeline
For approved refunds, Nazzo Creations will credit the refundable amount into the original source account (the same payment method used during purchase) within 5–7 business days after approval confirmation. Please note:
The timeline may vary slightly depending on your bank or payment gateway.
For Cash-on-Delivery (COD) orders, refunds may be issued via bank transfer or store credit, as applicable.
Shipping and handling charges (if any) are non-refundable.
Refund Methods
Refunds are typically processed in the same mode as the original payment:
Credit/Debit Card: Credited to the same card used for payment.
Net Banking / UPI: Credited to the same bank account.
Cash on Delivery (COD): Refunded through bank transfer or store credit, after verifying your account details.
Partial Refunds
Partial refunds may be granted in certain cases, such as:
A damaged or defective item from a multiple-item order.
Approved price adjustments due to product issues.
Order Cancellations and Refunds
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Orders can be canceled within 24 hours of placement if they haven’t been dispatched.
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If you cancel after dispatch, the standard return process will apply once the product is received.
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Approved cancellation refunds will be processed within 5–7 business days from confirmation.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect:
Contact us within 48 hours of delivery.
Provide clear images/videos of the item and packaging.
Once verified, we’ll either send a replacement or issue a full refund at no extra cost to you.
Non-Refundable Scenarios
Refunds will not be granted in the following cases:
Product damaged due to misuse or negligence.
Items returned without prior approval.
Late return requests made after the allowed period.
Products purchased under final sale or clearance.